Banks Face Agentic AI’s Twin Tests: Customer Authority and Internal Costs
PYMNTS | ·
Banks face a two-sided challenge as artificial intelligence (AI) agents move from answering questions to taking action. On one side is the need to control the legal risks when customers delegate financial decisions; on the other is the need to contain the costs of deploying agents themselves. A WilmerHale client alert and a Reuters report […] The post Banks Face Agentic AI’s Twin Tests: Customer Authority and Internal Costs appeared first on PYMNTS.com .