FAQs
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Here are answers to some general questions. If you don’t find answers here, please review our detailed documentation , or contact us for help. General help Am I eligible for membership? How do I get a DOI for my paper? When (and how) do I pay for my DOIs? How do I find the DOI for a particular article? How do I handle title transfers? I’ve found a problem with your metadata - how do I get you to fix it? How do I update my contact information? Content Registration How do I register my content? What is my DOI suffix / is my suffix OK? What types of content can I register? I messed up - how do I correct my metadata record? What does this error message mean? I registered a DOI but it is not working - what do I do? Updating and maintaining metadata records My content has moved, how do I update my resource resolution URLs? How do I tell you about my title change? Do I need to create a new DOI if I’ve missed something or provided incorrect metadata? Can I delete records and/or DOIs? Crossref services I have questions about Crossmark I have questions about Similarity Check I have questions about Cited-by Multiple resolution What is multiple resolution ? How do I update my multiple resolution URLs? I want my links to go to one place - how do I turn off multiple resolution? How does multiple resolution affect my resolution statistics? What if I want to do multiple resolution but sometimes want to direct people to a single URL? What if I want to use different URLs based on where the user is coming from - do you support country codes? Reports How do I access reports ? I hate reports, can you stop emailing them to me ? What does this email mean? I have questions about my DOI error report , resolution report , conflict report , Schematron report , or depositor report General help Am I eligible for membership? If you publish scholarly content online or represent organisations who publish, you are eligible to become a member . You also must be able to commit to our member terms . How do I get a DOI for my paper? We don’t supply DOIs ad-hoc. If the publisher of your paper is a member, they’ll register your article on your behalf. When (and how) do I pay for my DOIs? Your Content Registration fees will be invoiced quarterly. Invoices can be paid through our payment portal . In addition to credit card payments we also accept wires and checks. Questions about logging in or billing in general can be emailed to our finance team . How do I find a DOI for a particular article? To look up a single DOI use our Metadata Search interface. If you want to look up metadata records or DOIs in volume, read more about metadata retrieval . How do I handle title transfers? If you’ve acquired a title from another member, you need to let us know about the transfer and provide confirmation from the disposing publisher. We’ll accept transfers posted to the Enhanced Transfer Alerting Service (ETAS) . If you don’t participate in Transfer, your confirmation may be a forwarded email from the disposing publisher to the acquiring publisher acknowledging the transfer. See our title and record ownership transfer documentation for more details. I’ve found a problem within your metadata - how do I get you to fix it? While we aren’t able to correct the metadata provided by our members, report any metadata issues to our support staff and we’ll contact the responsible member and ask them to make corrections. How do I update my contact information? Please contact our membership specialist with any changes to your contact information.